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Frequently Asked Questions

How do I contact Centrelink?

Phone us Call us for information about payments and services for Medicare, Centrelink and Child Support. Connect with us on social media You can connect with us through our official accounts. Use our social media to ask us questions and stay up to date. Write to us Request or send us information about our payments and services in writing.

Is Centrelink self-service still operational?

While the self-service (MyGov) sites will remain operational, there will be some changes to Centrelink payments and opening hours. Check out the list of Centrelink phone numbers below. Watch the latest News on Channel 7 or stream for free on 7plus >> This information has been provided by the Australian Government.

How many scammers have been blocked from Centrelink and MyGov?

More than 2500 text messages from scammers claiming to be from Centrelink, myGov and the Australian Taxation Office have been blocked under a pilot program. The program, a collaboration between the Australian Cyber Security Centre, Services Australia, Telstra and the telecommunications sector, has been running for 12 months.

Do I need to call Centrelink about higher child care subsidy?

Centrelink debts and overpayments. You don’t need to call about Higher Child Care Subsidy (CCS). We’ll send you a letter with your new higher subsidy rate. Read more about how your number of children in care affects your CCS. If your child’s student payment has been suspended, it may be because we still need information about your income.


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