What if the recipient doesn't receive the …
https://www.usbank.com/customer-service/knowledge-base/KB0069712.html
If the recipient is unable to register to receive the funds, log in to online banking and check the status of your transaction. If available, you can cancel the request. If you have any additional questions or concerns with your Zelle payment, contact us at 866-578-8007. Check the payment status within your payment activity in your bank’s online or mobile service, or within the Zelle app. If the payment status is pending, the recipient may not have enrolled their mobile number or email address to receive the payment. At this point, you have the option to cancel the payment. If it has been more than three days, confirm that you have fully enrolled your Zelle profile, and that you entered the correct email address or U.S. mobile number and provided this to the sender. If you have any additional questions or concerns with your Zelle payment, contact Zelle support.
Check the payment status within your payment activity in your bank’s online or mobile service, or within the Zelle app.
If the payment status is pending, the recipient may not have enrolled their mobile number or email address to receive the payment. At this point, you have the option to cancel the payment.
If it has been more than three days, confirm that you have fully enrolled your Zelle profile, and that you entered the correct email address or U.S. mobile number and provided this to the sender.
If you have any additional questions or concerns with your Zelle payment, contact Zelle support.
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