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Frequently Asked Questions

How to contact USCIS?

Individual accounts allow us to best serve you and protect your personal information. You must provide your own email address below if you are the one who is filing a form online, submitting an online request, or tracking a case. Your email address is used to log in to your USCIS Account. All USCIS email communications will be sent to this address.

What is on the USCIS website?

On myUSCIS, you will find: Up-to-date information about the application process for immigration benefits; Tools to help you prepare for filing and help finding citizenship preparation classes; and Information to help explore your immigration options. You can use myUSCIS anytime and on any device.

How do I find out which USCIS office is processing my case?

Refer to your receipt notice to find your form, category, and office. For more information about case processing times and reading your receipt notice, visit the More Information About Case Processing Times page.

How do I sign up for a USCIS account?

Step 1: Go to the Sign Uppage. Do not create a shared account with anyone. Your USCIS online account is only for you. Individual accounts allow us to best serve you and protect your personal information. Step 2: Enter your email address and click “Sign Up.” You will use your email address to create and log in to your USCIS online account.


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