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Frequently Asked Questions

What is therapynotes telehealth?

With TherapyNotes Telehealth, you can meet clients where they are using reliable, HIPAA-compliant video technology. Any device with a camera, microphone, compatible web browser, and Internet access is suitable for a telehealth session.

How do I join a telehealth session?

Any telehealth sessions that are ready for you to join will appear at the top of your home page. You have the option to join a session for any recent or upcoming appointments scheduled with your practice. Click the Join Session button for your appointment. Your browser will prompt you to share access to your camera and microphone. Click Allow.

How safe are telehealth appointments?

Privacy is an important part of feeling safe to share personal information with your health care provider. Even though telehealth appointments take place online, they are as private as in-person visits. Your provider will call from a private space, such as an office. Find a quiet space where you will feel comfortable speaking openly to them.


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