Keyword Analysis & Research: service desk
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What is a Service Desk? - ServiceNow
https://www.servicenow.com/products/itsm/what-is-a-service-desk.html
WEBWhether it is assisting with password resets, deploying patches, or handling more complex troubleshooting, the service desk is the first line of support that helps employees navigate their digital resources. Service desk is integrated into a range of processes, including: Supplier and partner onboarding and offboarding; Employee onboarding
DA: 34 PA: 50 MOZ Rank: 63
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Service desk: para que serve + principais vantagens - Zendesk …
https://www.zendesk.com.br/blog/service-desk/
WEBFeb 6, 2024 · Por Zendesk. Última atualização em 6 fevereiro 2024. O service desk é o principal e único ponto de contato entre clientes, empresas e parceiros. Ele centraliza demandas e incidentes relacionados à TI em um só lugar. Assim, registra e monitora essas atividades com o objetivo de solucioná-las e evitar que se repitam.
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GUIA service desk: o que é, como funciona e vantagens!
https://www.zendesk.com.br/blog/o-que-e-service-desk/
WEBJan 5, 2024 · Service desk é o “balcão de atendimento” virtual das empresas. Por meio do serviço, acolhe tickets com dúvidas e relatos de incidentes, estabelecendo o suporte necessário ao cliente. Podemos resumir o service desk como a “evolução” do help desk.
DA: 25 PA: 38 MOZ Rank: 9
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What Is a Service Desk? | IBM
https://www.ibm.com/topics/service-desk
WEBAn IT service desk is a delivery mechanism that provides a single point of contact (SPOC) between IT organizations and end users. A foundational element for IT service management (ITSM), service desks handle the full lifecycle of IT service delivery, from managing service requests to resolving service issues and planning service upgrades.
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Sistema de Service Desk | Software de Help Desk de TI
https://www.manageengine.com/br/service-desk/
WEBSistema de Service Desk unificado: gerenciamento de serviços para empresas digitais. Projete, automatize, forneça e gerencie serviços críticos de TI e de negócios. Experimente o ServiceDesk plus agora
DA: 3 PA: 90 MOZ Rank: 38
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Service Desk: o que é e como usá-lo? | Salesforce
https://www.salesforce.com/br/blog/service-desk/
WEBSep 21, 2023 · As principais características e funções do Service Desk são: Atuar como ponto de contato para todos os usuários de serviços de TI; Restaurar a “operação normal do serviço” o mais rápido possível em caso de interrupção; Rastrear e categorizar perguntas e consultas para ajudar gerentes a prever problemas;
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Service desk vs help desk vs ITSM: What's the difference?
https://www.atlassian.com/itsm/service-request-management/help-desk-vs-service-desk-vs-itsm
WEBService desks often also include multiple ITSM activities. For example, a service desk usually encompasses ITSM activities that include service request management, incident management, knowledge management, self-service, and reporting. There are also usually strong links to problem and change management processes.
DA: 100 PA: 50 MOZ Rank: 38
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Best Practices for Building a Service Desk | Atlassian
https://www.atlassian.com/itsm/service-request-management/how-to-build-a-service-desk
WEBThe ITIL 4 glossary defines a service desk as “the single point of contact between the service provider and the users.” A typical service desk manages service requests and incidents. The service desk is the center where customers (e.g. employees or other stakeholders) can find help from their IT service providers.
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What is a Service Desk? - ServiceNow
https://www.servicenow.com/uk/products/itsm/what-is-a-service-desk.html
WEBA service desk is the main contact point between users/service providers, handling issues, refunds, and more. A common example is the IT Service desk. Demo ITSM.
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O Guia definitivo do Service Desk - Tiflux
https://tiflux.com/service-desk/
WEBExistem alguns tipos de Service Desk que propõem maneiras diversas de organizar uma central de serviços dentro de uma empresa. Compreender a realidade do negócio e escolher uma destas estruturas é o primeiro passo antes de optar por um software da área. São elas: Service Desk Local
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