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Frequently Asked Questions

What is the MHS Genesis patient portal?

The MHS GENESIS Patient Portal is a secure website for 24/7 access to your health information, including managing appointments and exchanging messages with your care team. The new patient portal is launching at sites as MHS GENESIS deploys, replacing the TRICARE Online Secure Patient Portal. To access the MHS GENESIS Patient Portal

How does MHS Genesis work for veterans?

When fully deployed, MHS GENESIS will provide a single health record for service members, veterans, and their families. The MHS GENESIS Patient Portal is a secure website for 24/7 access to your health information, including managing appointments and exchanging messages with your care team.

How do I access the patient portal?

Once there, click “Patient Portal” in the top right-hand corner of the homepage. You’ll be directed to the correct portal, either TOL or MHS GENESIS.

Where are legacy patient records kept in the military?

As the Military Health System rolls out a standardized electronic health record, MHS GENESIS, across all Defense Health Agency-managed military medical treatment facilities, legacy patient records are kept in the Joint Longitudinal Viewer application. Wave TRIPLER to go-live in Hawaii.


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