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What is NPS and why is it so important?

Why Net Promoter Score matters for your business The NPS plays a significant role in measuring, viewing and building customer satisfaction. ... It makes the challenging job of customer satisfaction easy. ... By using the NPS, you can enjoy more customer promotion. ... Businesses get the opportunity of asking more questions, and they also get the chance to delve deep into the customer problems. ... More items...

What is NPS score, and why is it important?

The NPS Score also shows you how specific departments in your company are doing so everyone is getting equally high scores. Plus, if you use the NPS Score, and you use it as a key indicator of how well your company is doing, you'll see it helps drive your business growth as you work to improve your score.

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