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Frequently Asked Questions
If you get a lot of "Scam Likely" calls and want to take your protection a step further, T-Mobile offers a free "Scam Block" feature as well. This allows you to automatically block all calls marked "Scam Likely" so they never reach your phone. To opt into Scam Block, open your phone's dialer app. Enter and call #662# to activate the service.
How does T-Mobile prevent scam calls?Starting with Scam ID, T-Mobile customers are automatically notified when an incoming call they are receiving is most likely a scam. If customers want to take that fight one-step further, they can even enable Scam Block. This feature will prevent scam calls being received entirely.
How do I block a scam call?This allows you to automatically block all calls marked "Scam Likely" so they never reach your phone. To opt into Scam Block, open your phone's dialer app. Enter and call #662# to activate the service. If you decide you want to turn it off later, dial #632#.
What are the new spam blocking apps for T-Mobile one?Apps like Nomorobo and RoboKiller launched with in-app subscriptions that help automatically block spam callers. The fight against robocalls and spammers is one that both Apple and Google are actively engaged in alongside the FCC. Scam ID and Scam Block will begin rolling out to T-Mobile ONE customers first.
