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Frequently Asked Questions

How do I access the patient portal?

Once there, click “Patient Portal” in the top right-hand corner of the homepage. You’ll be directed to the correct portal, either TOL or MHS GENESIS.

How do I log in to my Army Knowledge Online account?

You log in using your Army Knowledge Online (AKO) user name and password. If you are having difficulties logging in, it is reccomended that you establish a DS Logon account and use that instead.

What if I don’t have a CAC or MyPay account?

If you do not have a common access card (CAC) or a MyPay account, you will need to create a DS Logon account to access the MHS GENESIS Patient Portal.

How do I log in to the portal?

If you have a Common Access Card (CAC), you can use it to log into the Portal. If you do not have a CAC, create a Level 1 DS Logon account. (Click here) which takes you to the Help Center.


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