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Frequently Asked Questions

How do I login to Aetna?

Open the Aetna login URL in a web browser. Enter your added “Username” and “Password” in the space provided. Click the Secure Connection button. To access your Aetna Medicare account, you will need a laptop, desktop computer, or smartphone. A stable internet connection is required to log into your account and browse online.

What do I do if I forgot my Aetna login password?

Call an Aetna representative, Monday through Friday, 7 AM to 7 PM CT. Need technical assistance with website secure portal sign up? Email Us or call a website technician at 1-800-587-5139, Monday through Friday, 8 AM to 5 PM CT

What does my Aetna account allow me to do?

Through your Aetna® member account you can manage claims, view plan details and more. Members with Aetna Medicare SilverScript prescription drug plans can log in or register for an account below.

What can I do on the Aetna member portal?

Through your Aetna® member account you can manage claims, view plan details and more. Members with Aetna Medicare SilverScript prescription drug plans can log in or register for an account below.


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