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Frequently Asked Questions

Is Aetna Insurance a reliable insurance company?

Aetna has also been criticized by Medicare for overcharging the government approximately $12 million in Medicare overpayments in 2007 and 2009. All things considered, Aetna isn't the most reliable health care insurance provider. Insurers have reported countless problems with the company, from denying benefits to delaying payments.

What is the phone number for Aetna Insurance?

Contact us by phone. The Provider Service Center helps with contracting, patient services, precertification and many other questions. HMO and Medicare Advantage - 1-800-624-0756 (TTY: 711) Indemnity and PPO-based plans - 1-888-MD AETNA ( 1-888-632-3862) (TTY: 711) Voluntary plans - 1-888-772-9682 (TTY: 711) Worker's comp - 1-800-238-6288 (TTY: 711)


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