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Frequently Asked Questions

How can your Aetna member website help you?

In one, secure place. Take a look at this video and you’ll see how your Aetna member website can help you understand and manage your benefits. So you know exactly what your plan offers and where to go for care that’s right for you. Log in to your Aetna® member website anytime to get all the plan information you need, when you need it.

How do I register for Aetna dental direct?

Aetna Dental Direct plan members, log in to our secure member portal or register if you are first time user. Here you can manage benefits, handle claims, find forms and more.

How does Aetna handle premium payments?

Aetna handles premium payments through Payer Express, a trusted payment service. Your Payer Express log-in may be different from your Aetna secure member site log-in. You are now leaving our Medicare website. The information you will be accessing is provided by another organization or vendor.

How do I access my Aetna Medicare silverscript PDP account?

Aetna Medicare SilverScript PDP members can log in to their secure, personal account through Caremark.com to view and manage prescriptions, including mail order delivery, and review their Explanation of Benefits (EOB). Members who registered for an Aetna (non SilverScript) plan during or before 2019 must log in to Aetna.com.


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