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Frequently Asked Questions

How do I log into my Aetna account?

Open the Aetna login URL in a web browser. Enter your added “Username” and “Password” in the space provided. Click the Secure Connection button. To access your Aetna Medicare account, you will need a laptop, desktop computer, or smartphone. A stable internet connection is required to log into your account and browse online.

How do I find a doctor or hospital near me on Aetna's website?

Log in to your Aetna® member website anytime to get all the plan information you need, when you need it. Find in-network doctors, including those offering virtual care services, as well as walk-in clinics and urgent cares near you.

What services does Aetna cover?

We review many of the services used by patients. These include tests, treatments, surgeries and hospital stays. We use nationally recognized guidelines to decide whether a service is appropriate and, therefore, covered. If we do not consider the service to be needed, we do not pay for it.

What are Aetna's coverage decisions based on?

We make coverage decisions on a case-by-case basis consistent with applicable policies. We review many of the services used by patients. These include tests, treatments, surgeries and hospital stays. We use nationally recognized guidelines to decide whether a service is appropriate and, therefore, covered.


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