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Frequently Asked Questions

Is there a website for Aetna insurance members to log in?

Members with Aetna Medicare SilverScript prescription drug plans can log in or register for an account below. Through your secure, personal account at Caremark.com, you can view and manage prescriptions, including mail order delivery, and review your Explanation of Benefits (EOB).

Is there a secure way to access my Aetna insurance account?

Members with Aetna Medicare SilverScript prescription drug plans can log in or register for an account below. Through your secure, personal account at Caremark.com, you can view and manage prescriptions, including mail order delivery, and review your Explanation of Benefits (EOB).

What is the contact information for Aetna members?

For general inquiries, reach our corporate headquarters at 1-888-US-AETNA ( 1-800-872-3862) (TTY: 711). There is no option for members to get information at this number.

What do I need to do to create an Aetna insurance account?

It only takes a few minutes to register for your online account, all you need is your basic info and Aetna ID.


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