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Frequently Asked Questions

How do I contact Aetna?

Contact us by phone. The Provider Service Center helps with contracting, patient services, precertification and many other questions. HMO and Medicare Advantage - 1-800-624-0756 (TTY: 711) Indemnity and PPO-based plans - 1-888-MD AETNA ( 1-888-632-3862) (TTY: 711) Voluntary plans - 1-888-772-9682 (TTY: 711)

Is Innovation Health owned by Aetna?

Innovation Health Insurance Company and Innovation Health Plan, Inc. are affiliates of Inova and of Aetna Life Insurance Company and its affiliates (Aetna). Aetna provides certain management services to Innovation Health.

Who is Aetna California?

We are proud to be members of your community, living and working here in California. We’re backed by Aetna, one of the nation's leading health care companies and a part of the CVS Health ® family. Our national experience sets us apart with:

How do I request to use the Aetna or Coventry logo?

Request to use an Aetna or Coventry logo. Contact us by phone. The Provider Service Center helps with contracting, patient services, precertification and many other questions. HMO and Medicare Advantage - 1-800-624-0756 (TTY: 711) Indemnity and PPO-based plans - 1-888-MD AETNA ( 1-888-632-3862) (TTY: 711) Voluntary plans - 1-888-772-9682 (TTY: 711)


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