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Frequently Asked Questions

How do I block'scam likely' calls on T-Mobile?

If you get a lot of "Scam Likely" calls and want to take your protection a step further, T-Mobile offers a free "Scam Block" feature as well. This allows you to automatically block all calls marked "Scam Likely" so they never reach your phone. To opt into Scam Block, open your phone's dialer app. Enter and call #662# to activate the service.

When will T-Mobile scam ID and scam block be available?

Scam ID and Scam Block will begin rolling out to T-Mobile ONE customers first. Starting April 5th, T-Mobile ONE customers will automatically get Scam ID and postpaid customers will be able to manually enable it. MetroPCS customers will receive the services later in April, and eventually all remaining T-Mobile customers as well.

What are the new spam blocking apps for T-Mobile one?

Apps like Nomorobo and RoboKiller launched with in-app subscriptions that help automatically block spam callers. The fight against robocalls and spammers is one that both Apple and Google are actively engaged in alongside the FCC. Scam ID and Scam Block will begin rolling out to T-Mobile ONE customers first.

How do I Turn on scam ID and scam block?

Scam ID and Scam Block are free of charge with your T-Mobile postpaid plan. You can turn them on or off at any time. Scam ID is free and automatic for all T-Mobile customers; no action required. There are a number of ways to turn on Scam Block: Download the free Scam Shield app and toggle on Scam Block; Dial #662# from your T-Mobile device


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